Return Policy
Damages and issues
Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. All defects and issues must be notified by email within that 3 day window, and must include order number and images of the issue.
We cannot make exceptions once you have had the merchandise in your care for a longer period of time, washed or worn it.
Duties & Import Fees
Customers are responsible for any customs duties, import fees, taxes, or other charges that may apply to their order based on their location. These fees are not included in your purchase or shipping costs and are not the responsibility of Off the Grid Apparel.
If you are ordering from outside of Canada, please be aware that additional fees may be charged upon delivery. We recommend checking your country’s import requirements before placing your order.
Exchanges
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. The item you return must meet all of the return guidelines listed above.
Ship your return item back. Please make sure you include original packing receipt is in the package plus your name and contact information, also add what you are wanting to exchange for. Please allow up to 5 business days for us to process your exchange once we have received it.
Being that we always offer free shipping over $199 to you, we do not provide free return shipping. If possible utilize the mailer bag we shipped your order in. Feel free to ship your orders back with the carrier of your choice.
Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. The item you return must meet all of the return guidelines listed above. We do not cover the shipping cost to return the items back to us. If it is an exchange, we will cover the shipping cost to return the exchanged items back to you.
Once we have verified the condition of the return, we will process the refund to your method of payment.
In the case that merchandise is returned in poor condition and without the tags, we reserve the right to refuse future returns.
Ship your return item back. Please make sure you include original packing receipt is in the package plus your name and contact information. Please allow up to 5 business days for us to process your return and issue a refund. If your item is not accepted for a return, we will be in contact with you.
Please ship items to: